Reputationfor doctorsand clinics.
Patients choose a dentist or a clinic by its rating, and a single review about pain or waiting time can outweigh years of careful work. We audit the clinic and each doctor's name, remove reviews that break the rules, reply without disclosing health data and set up review requests after every visit.
Where patients check a clinic
- 01
Google Business Profile
The map pack for “dentist near me”: the star rating and the newest reviews decide the call.
- 02
Health directories
RateMDs, Healthgrades, Zocdoc, Doctolib and local booking platforms, each with its own review rules.
- 03
Doctor name searches
Each doctor's name: regulator listings, old articles, forum threads and patient groups.
- 04
AI assistants
“Which clinic is good for implants in…” is now asked in ChatGPT and Gemini.
What a clinic needs
Health privacy in every reply
A reply never confirms that the author is a patient and never mentions treatment. Health privacy laws such as PHIPA in Ontario and HIPAA in the US apply to public replies too.
Requests after every visit
A text or email with a short link after each appointment, sent to every patient alike, as platform rules require.
Doctors and the clinic separately
Patients search the doctor as well as the clinic. Each doctor gets a profile page with qualifications that ranks for their name.
Medical claims
Pages and replies avoid promises of results. Facts about qualifications and methods are checked with the clinic.
The same seven-stage process
- 01Audit of search and review platformsA map of your reputation: what people see, where it comes from and what each item needs.
- 02Legal review: what can be removedA list of items with grounds for removal, and a list of items that stay and need a reply or outweighing.
- 03Removal requests and repliesRequests filed and tracked, every negative review answered in your voice.
- 04Reviews from real clientsA steady stream of fresh reviews on Google and the platforms your clients use.
- 05Outranking negatives with content and profilesPage one for your name filled with sources you control or trust.
- 06Your reputation in AI answersAI assistants describe your company from current, correct facts.
- 07Monitoring and monthly reportA monthly report: what changed, what is in progress, what comes next.
A clinic site with reviews in the main menu, plus projects where Google reviews sit next to the request form. None of them was a reputation contract.
- 01 · Kyiv, 2015Dental ClinicA clinic site with a reviews section in the main menu, doctor profiles and online booking.Read the case →
- 02 · Group tax brandCrystal TaxGoogle reviews on the home page next to the request form, llms.txt and answers that AI assistants quote.Read the case →
- 03 · Kyiv, since 2019AvtoJuristA legal brand for drivers after road accidents: verified Google Business Profile, LegalService and FAQ structured data.Read the case →
Can a clinic reply to a negative review?
Yes, without confirming that the author is a patient and without any detail of care. A short, polite reply that invites the person to call the clinic manager is safe and shows future patients that the clinic listens.
How do we get more reviews from patients?
Ask every patient the same way right after the visit: a text or email with a short link, a QR code at the front desk and a script for the administrator. Steady requests bring a flow of current reviews that outweighs the old ones.
Can a review that discloses medical details be removed?
Reviews that expose someone's personal or medical information can be reported under the platform's privacy rules. If the review is about the author's own treatment, it usually stays and gets a privacy-safe reply.
Let's look at your clinic's rating
Send us the clinic name, the doctors' names and the city. We reply with what we found and a plan.